Wall and floor tile retailing

Wall and floor tiles are used in all sorts of buildings, for example homes, supermarkets and swimming pools. Tiles are sold in specialist tile shops or outlets and in DIY superstores. People who work in specialist tile retailers have to learn a certain amount of information about wall and floor tiles so that they can help customers chose the right products for their tiling projects.

At the same time it is important to learn sales skills and how to look after customers. Specialist tile shops can be managed by an owner manager, or be part of a chain of tile shops.

Hours and environment

The usual working week is 37.5 hours. Tile shops can be open seven days a week and showroom staff will work five days a weeks which will include weekend work.

Skills and personal qualities

Tile retailers should:

• be careful and methodical
• have good communications skills
• have good customer care skills
• be able to carry out the various tasks in the correct order
• have an aptitude for maths - important for measuring and calculating quantities of materials
• have colour sense and an appreciation of design when helping customers chose their tiles
• be able to work alone or as part of a team
• be presentable and have a pleasant manner
• have a reasonable level of physical fitness.

Interests

It is important to have an interest in interior design and enjoy using customer care skills.

Training

Most people learn their skills on the job and attend college or a training centre on block release to gain NVQs/SVQs in retailing tiles.

Getting in

It is advisable to approach local employers direct. It is also advisable for young people to contact their local Job Centre.

Getting on

Tile retail staff can progress to supervisory and managerial roles. Some go on to set up their own successful companies.

Further information