Wall and floor tile retailing
Wall and floor tiles are used in all sorts of buildings, for example homes, supermarkets and swimming pools. Tiles are sold in specialist tile shops or outlets and in DIY superstores. People who work in specialist tile retailers have to learn a certain amount of information about wall and floor tiles so that they can help customers chose the right products for their tiling projects.
At the same time it is important to learn sales skills and how to look after customers. Specialist tile shops can be managed by an owner manager, or be part of a chain of tile shops.
Hours and environment
The usual working week is 37.5 hours. Tile shops can be open seven days a week and showroom staff will work five days a weeks which will include weekend work.
Skills and personal qualities
Tile retailers should:
It is important to have an interest in interior design and enjoy using customer care skills.
Most people learn their skills on the job and attend college or a training centre on block release to gain NVQs/SVQs in retailing tiles.
It is advisable to approach local employers direct. It is also advisable for young people to contact their local Job Centre.
Tile retail staff can progress to supervisory and managerial roles. Some go on to set up their own successful companies.
Further informationThe Tile Association, Forum Court, 83 Copers Cope Road, Beckenham, Kent BR3 1NR. 020 8663 0946.