An update to the legal requirements on EU imports sees the EU GARAN Label and Harmonised Legal Guarantee Notice become mandatory across the European Union on September 27th 2026. Though this does not apply to the UK, this policy change will affect tile manufacturers and distributors whose supply chain involves the EU market.

The harmonised notice highlights for consumers the main elements of the legal guarantee of conformity, in particular that every consumer in the EU benefits from at least 2 years of legal guarantee protection for any consumer goods sold in the EU. As a seller, you display it in a prominent manner.

The EU harmonised GARAN label represents a commercial guarantee of durability expressed in years. This voluntary commercial guarantee is offered by you as a producer and must be:

• At no additional cost to the consumer
• Covering the entire good
• With a duration of more than two years

If the commercial guarantee of durability offered by you meets these conditions, use of the GARAN label is mandatory. This GARAN label represents a commitment that the good will maintain its required functions and performance through normal use for the number of years indicated. Otherwise, you as a producer must repair or replace the good at no cost.

You must list the exact terms that apply to the commercial guarantee of durability offered, in addition to the legal guarantee. Also called the commercial guarantee statement, it includes:

• A clear statement that the consumer has a legal right to free solutions from the seller if the goods are faulty, and that this right is not affected by the commercial guarantee
• The producer’s name and address
• The steps the consumer should follow to use the commercial guarantee
• The goods covered by the commercial guarantee
• The conditions of the commercial guarantee
• The commercial guarantee statement must be given to the consumer in a durable form they can keep or refer to, such as a paper notice or email, no later than when the goods are delivered.

As a producer, you are also responsible for making all the relevant information on the commercial durability guarantee available to the seller. You can place the GARAN label directly on the good or its packaging.

For more information, visit: europa.eu/youreurope/business/selling-in-eu/consumer-contracts-guarantees/eu-legal-guarantee-notice-and-garan-label/index_en.htm